Saturday, June 29, 2013

Doubletree, Double Misery

These trips down to LA are getting me accustomed to the drive that I'll be making when I want to visit home but I can't wait to have my own place and not have to stay in hotels. Today, unfortunately, was one of my worst hotel stays. I hardly ever write reviews on Yelp (I have a total of two now), but I felt like I had to say something to warn future guests if they decide to stay here. Below is my review in full and here's the link to the actual review on Yelp if you want to comment on it or leave me some feedback:
"I'm writing this as I sit in my room waiting for the bed sheets to get changed. I normally don't write reviews because most of my experiences are generally mediocre to good and I don't have too much opinion about hotels but I can easily say that this is one of the worst experiences I've had staying in a hotel. 
After checking in to a non-smoking room, we took the elevator up to the fourth floor where I was immediately met with the pungent smell of stale smoke and just an overall unpleasant smell. Walking into the room, that smell continued, if not worsened. It's past 12:30 AM right now and we probably checked in around 12:00 so all I really wanted to do was lie down and go to bed but after sitting on the bed for a bit, I noticed the sheets were giving off a strange smell and were somewhat damp. At first I thought it was just because the air conditioning had been on and the sheets were just cold but the smell implied some sort of mildew or dampness that was lingering on the sheets. After sliding my hands under the blankets and pillows, my hands came back damp. 
We went down to the lobby hoping for a room change but the front desk told us the entire hotel was sold out (is there some special weekend event going on that I'm not aware of? We made the reservation Thursday night so I'm a little confused as to how everything is booked...let's just say I'm dubious). Instead, he tried to placate us with four bottles of water...If I wasn't clear before, water is the problem in the room. I don't really need more of it. 
UPDATE: So it's about 12:41 AM right now and new sheets and blankets were handed to me. Like literally handed to me. Am I supposed to make the bed? I think they just want me to put the new sheets on top of the bed. I'm not sure piling more blankets and sheets on already damp sheets will fix the problem. 
At first glance, the reviews for this hotel seem relatively ok until you realize people are giving it 4+ stars just because they give you a cookie at check-in. I'm not so easily impressed. I guess the proximity to LAX is probably a plus but we have our own car and we're just staying here for one night for a quick trip. I'm also fully expecting the generic automated reply that the negative reviews are getting but hopefully some future patrons will appreciate the advice."
I don't think of myself as a big complainer - I guess I'm not the best judge of how I'm perceived - but I'm pretty disappointed at how this stay turned out. I'm a little afraid of waking up with a rash like some other guests have mentioned...

No comments:

Post a Comment